Refund and Replacement Policy

This policy is for the Pink Door Cookies online store. In-store purchases are subject to a different refund and replacement policy. Please contact your local Pink Door Cookies store for more details on refunds and replacements.

 

Food and Beverages
Pink Door Cookies food and beverages cannot be returned. Under very limited circumstances, Pink Door Cookies may refund or replace certain food and/or beverages. In order to be considered for a refund or replacement, please email us at [email protected] within twenty-four (24) hours after receiving your Pink Door Cookies order to make your request for a refund or replacement. In your request, you must include the following:

  1. a description of the issue with your order,
  2. a photograph(s) of the issue, and
  3. the relevant order number.

We may request additional verifying information, such as a photograph of a government ID, prior to making a determination on your request. If your request is accepted, we’ll either refund the cost of the items ordered or replace them. See Refunds below for more details.

 

Merchandise
Under very limited circumstances, Pink Door Cookies may accept merchandise (e.g., apparel, coffee mugs, etc.) returns for refunds or exchanges. All returned merchandise must be clean and unused and in the same condition in which you received them.

In order to be considered for a refund or exchange, please send your return request to [email protected] within twenty-four (24) hours after receiving your Pink Door Cookies order to request a refund or exchange. In your request, you must include the following:

  1. a description of the issue with your order,
  2. a photograph(s) of the issue, and
  3. the relevant order number.

We may request additional verifying information, such as a photograph of a government ID, prior to making a determination on your request.

If your request for refund or exchange is accepted, we’ll send you a shipping label, as well as instructions on how and where to send the item being returned for a refund or exchange for a replacement. Please note that any Pink Door Cookies items sent back to us without first requesting a return by email and receiving approval from us will not be accepted, and you will be solely responsible for the items and related shipping costs. You can always contact us for any return question through our Contact Us page or by email at [email protected].

Upon our receipt and inspection of the returned item, we will send you an email to notify you that we have received your returned item and either approved or rejected your returned item. If your returned item is rejected, we will provide you an explanation and/or request more information. An unresolved rejection may result in Pink Door Cookies resending the returned item to you. If your returned item is accepted, we will send a replacement to the original shipping address or refund the purchase price of the item in accordance with the Refunds section below.

 

Pink Door Cookies Gift Card
Please see the Gift Card Terms for information regarding cash balances on Pink Door Cookies Gift Cards.

 

Refunds
If you have received an approval for a refund, we will refund the total price of the returned item(s), less any applicable shipping costs paid by Pink Door Cookies and/or shipping costs paid by the purchaser (the “Net Refund Amount”), to the original payment method used to make the purchase. There are no refunds for any shipping costs paid by the purchaser at any time. Please remember refunds can take some time for your bank, credit card company, or digital payment system, i.e., PayPal or Apple Pay (collectively, the “Payment Service Provider”) to process and post the Net Refund Amount to the payment account. Notwithstanding the foregoing, at its sole and absolute discretion, Pink Door Cookies may choose to refund the Net Refund Amount and not replace an item, even if replacements are available, with or without any reason.

REGARDLESS OF THE INTENDED OR ACTUAL RECIPIENT OF YOUR ORDER, ALL REFUNDS, IF ANY, WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD USED TO PURCHASE THE ITEMS IN QUESTION. PINK DOOR COOKIES WILL NOT PROVIDE ANY STORE CREDIT TO ANY RECIPIENTS OR PURCHASERS.

 

Damages and Issues
Please carefully inspect your order upon delivery and immediately contact us, according to the requirements in this policy, at [email protected], if there is an issue with your order, so that we can evaluate the issue and respond accordingly.

 

Late or Missing Refunds (As Applicable)
First, please allow up to fourteen (14) calendar days for your Net Refund Amount to post to the account you used to make your purchase. If you haven’t received a Net Refund Amount within fourteen (14) calendar days, please contact your Payment Service Provider. If you have contacted your Payment Service Provider and not received your Net Refund Amount yet or information regarding your refund, please contact us at [email protected].

 

Lost or Stolen Packages
Pink Door Cookies is not responsible for any lost or stolen orders after we transfer the order to FedEx. If you have a question about a missing order, please contact FedEx about your shipment and address the loss with FedEx to determine your options. If you are unable to resolve this issue with FedEx, please contact your local police department to notify them of the potential theft. You may also check with your Payment Service Provider to see if they offer purchase protection for its members.

 

Precedence of Legal Terms
If any of the terms in this Refund and Replacement Policy conflict with the Terms of Use, the Terms of Use govern. You may review our Terms of Use here. Both our Privacy Policy and Terms of Use are incorporated into this Refund and Replacement Policy by reference.

 

Last Updated: January 31, 2022

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